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"Key Responsibilities:
Respond to customer inquiries via phone or email in a timely and professional manner.
Schedule service calls and appointments for HVAC, electrical, and plumbing services, ensuring that field staff has a full schedule of jobs to run.
Make outbound calls to customers to follow up on inquiries, service requests, and bookings.
Confirm appointments with customers and make any necessary adjustments to schedules.
Ensure accurate data entry and update customer records in the CRM system.
Monitor job status and coordinate with the field staff to ensure timely service delivery.
Provide customers with accurate information regarding service options, availability, and...
"Key Responsibilities
Schedule and dispatch technicians to service calls, maintenance appointments, and emergency repairs.
Prioritize service requests based on urgency and technician availability.
Monitor and adjust schedules to ensure optimal efficiency and productivity.
Receive and respond to customer inquiries, complaints, and service requests via phone, email, and other communication channels.
Provide customers with information about service availability, estimated arrival times, and any potential delays.
Follow up with customers to ensure satisfaction and address any further needs or concerns.
Inform customers of the status of their service calls and any changes to scheduled...
"Responsibilities
• Clean, adjust, and repair HVAC systems, including air handling units, ductwork, vents, and condensation drainage
• Troubleshoot HVAC systems and equipment to diagnose issues
• Perform emergency repairs promptly and efficiently
• Ensure compliance with appliance standards and Occupational Health and Safety regulations
• Track HVAC repairs and work completed in trade software (ServiceTitan)
• Engage with customers to inform them of issues, solutions, and outcomes, and recommend products/services for optimal system performance
Qualifications
• Minimum of 2 years of experience as an HVAC...
"Responsibilities
• Clean, adjust, and repair HVAC systems, including air handling units, ductwork, vents, and condensation drainage
• Troubleshoot HVAC systems and equipment to diagnose issues
• Perform emergency repairs promptly and efficiently
• Ensure compliance with appliance standards and Occupational Health and Safety regulations
• Track HVAC repairs and work completed in trade software (ServiceTitan)
• Engage with customers to inform them of issues, solutions, and outcomes, and recommend products/services for optimal system performance
Qualifications
• Minimum of 2 years of experience as an HVAC Service Technician
•...
