Customer Service Representative

ID
2025-14255
Category
Customer Service/Support
Location : Location
US-AR-Lowell
Position Type
Full-Time
Posted Max Pay Rate
USD $15.00/Hr.
Posted Min Pay Rate
USD $15.00/Hr.

Overview

Looking for a change? Join our team and be the first voice our customers hear.

Bud Anderson Home Services is looking for a Customer Service Representative (CSR) who’s confident, caring, and committed to delivering a top-tier customer experience. As the frontline of our company, you’ll play a critical role in helping customers get the service they need—fast, friendly, and hassle-free.

 

In this role, you’ll answer inbound calls, schedule service appointments, and act as the bridge between our customers and field technicians. You’ll be part of a team that values professionalism, communication, and trust—and you’ll help create lasting impressions every single day.

 

Why Join THIS team? 

 

  • Medical, Prescription, Dental, Vision Insurance
  • Disability and Term Life Insurance 
  • Matching 401(k)
  • On-going training & development and growth opportunities 
  • Paid Holidays 
  • Paid Time Off (PTO) 

 

What You Will do:

 

  • Identify and assess customers’ needs to achieve full satisfaction of work provided
  • Manage customer and technician schedules
  • Renew and manage maintenance agreements
  • Build relationships with customers and provide top-level service and support
  • Maintain accurate and detailed records of customer needs, requests, and tasks performed
  • Appropriately handle and de-escalate customer complaints and concerns
  • Call maintenance customers and schedule visits
  • General inbound customer
  • Communicate clearly with dispatchers and technicians to ensure smooth workflow
  • Handle questions, concerns, or follow-up calls with professionalism and care
  • Represent our brand with a positive attitude and attention to detail

 

What You Need:

 

  • Valid Drivers License
  • 1+ year minimum of prior customer experience preferred
  • Strong attention to details
  • Conscientious team player
  • Experience with MS Office products preferred
  • Experience with Service Titan preferred
  • Honesty, integrity, and a good attitude
  • Ability to clear background check and drug screening

 

Job Type: Full-time 

 

Salary: $15/hour base + performance pay 

 

Location: Lowell, AR: Able to reliably commute or planning to relocate before starting work (Required) 

 

Who WE Are:

 

Bud Anderson Home Services is a trusted, family-owned company with over 40 years of experience providing top-notch HVAC, plumbing, and electrical services. We’re committed to delivering reliable solutions and exceptional service to homeowners while fostering a positive, team-oriented environment for our employees.

 

At Bud Anderson, you’ll find a supportive workplace where your skills are valued, and your career can thrive. We offer competitive pay, great benefits, and plenty of opportunities for growth. If you're ready to join a company that truly invests in its people, Bud Anderson Home Services is the place for you!

 

If we sound like a company you would like to join for a long-term career, apply today!

 

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